Frequently Asked Questions
Everything you need to know about your GORAL experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I find my correct size?
Please refer to our detailed Size Guide located on each product page. We provide comprehensive measurements to ensure you find the perfect fit.
Are GORAL products ethically made?
Yes, we are committed to sustainable fashion. All our garments are produced in certified facilities that ensure fair wages and safe working conditions.